RETURNS, CANCELLATIONS
& REFUNDS
We want customers, vendors, advertisers, sponsors and partners to understand the applicable cancellation and refund rules before purchasing.
Last Updated: October 6, 2026
HOLIDAY HUSTLE VENDOR BOOTHS
Vendor booth reservations hold event inventory that may otherwise have been available to another vendor.
You purchase a $40 booth.
If you cancel at least 48 hours before the applicable event, 70% of $40 is $28.
If you cancel within 48 hours of the applicable event, 30% of $40 is $12.
MULTI-DATE PACKAGES
Packages covering multiple Holiday Hustle dates reserve inventory across multiple event dates.
If a cancellation or refund request concerns a multi-date package, Velvet Society will determine the applicable refundable amount based on the affected booking, dates already used or passed, remaining eligible dates, and the cancellation timing applicable to those dates.
A customer should not assume that cancelling one date automatically cancels or refunds an entire multi-date package.
Contact Velvet Society as soon as possible if you need to change a multi-date reservation.
CAN I MOVE MY BOOTH TO ANOTHER DATE?
Contact Velvet Society before cancelling.
When another eligible Holiday Hustle date has available inventory, Velvet Society may consider a transfer request.
Transfers are not guaranteed and are subject to availability, pricing differences, venue requirements and approval.
An approved transfer does not create a cash refund unless Velvet Society specifically confirms otherwise.
VELVET SOCIETY DIGITAL ADVERTISING
Digital advertising purchases reserve available advertising inventory.
If Velvet Society cannot provide the purchased advertising placement, contact us so the order can be reviewed for an appropriate replacement, rescheduling or refund.
Once an advertising placement has been delivered, played or otherwise fulfilled, that delivered portion is generally not refundable merely because the advertisement did not generate the customer’s desired business result.
Advertising does not guarantee impressions, attention, website visits, leads, customer traffic, bookings or sales.
SPONSORSHIPS & PARTNERSHIPS
Sponsorships, presenting sponsorships, custom partnerships, in-kind arrangements and venue partnerships may involve custom deliverables and commitments.
The applicable written sponsorship or partnership agreement, when one exists, controls its cancellation, payment and refund terms.
Do not assume that a custom sponsorship or partnership is refundable unless the applicable written terms provide for a refund.
MEMBERSHIPS
For eligible Velvet Society membership purchases, a cancellation request made within 48 hours of initial signup may qualify for a full refund of the applicable initial membership charge.
After that initial 48-hour period, an applicable eligible membership refund is generally 90% of the applicable refundable membership charge.
Cancelling a membership stops future eligible recurring membership charges according to the applicable cancellation process but does not automatically cancel separate vendor booths, advertising purchases, sponsorships or other orders.
ADD-ONS & OTHER EVENT PURCHASES
Refund eligibility for event add-ons, upgrades, credits or other event-related purchases may depend on whether the item has already been provided, redeemed, prepared, reserved or otherwise fulfilled.
If Velvet Society cannot provide a purchased item or service, contact us for review.
NO-SHOWS
Failing to attend an event without cancelling does not automatically create a right to a refund.
Vendor spaces, advertising inventory and other reservations may have been held specifically for the purchaser and may no longer be resellable.
EVENT CHANGES, VENUES & UNEXPECTED CIRCUMSTANCES
Events can occasionally be affected by circumstances such as venue requirements, safety concerns, weather, government orders, emergencies or other circumstances outside reasonable control.
If an event is materially changed, postponed or cancelled, Velvet Society will communicate the applicable options based on the specific circumstances.
Those options may include proceeding as scheduled, rescheduling, transferring eligible purchases, providing a replacement opportunity or issuing an applicable refund.
HOW TO REQUEST A CANCELLATION OR REFUND
Send the request as soon as possible and include:
Operations@velvetsocietyaz.com
602-858-6778
WHEN WILL I RECEIVE AN APPROVED REFUND?
After Velvet Society approves and submits a refund, the time required for the funds to appear can depend on the payment processor, card network and customer’s financial institution.
Velvet Society cannot control processing time after an approved refund has been submitted through the applicable payment provider.
QUICK FAQ
WE WANT THE RULES TO BE CLEAR BEFORE YOU BUY.
Read the applicable event, product and checkout information before completing your purchase.
If something is unclear, contact Velvet Society before booking and we will answer the question.
VELVET SOCIETY LLC
Operations@velvetsocietyaz.com
602-858-6778
VELVETSOCIETYAZ.COM
This policy applies subject to applicable law and any more specific written agreement governing a particular purchase. Nothing in this policy is intended to waive consumer rights that cannot legally be waived.